Refund & Cancellation Policy

Effective Date: January 2026 | Last Updated: January 2026

1. Introduction

This Refund & Cancellation Policy outlines the circumstances under which refunds are available for purchases made through Numerology for Wealth. We believe in treating our customers fairly while also protecting the integrity of our business model. Please read this policy carefully to understand your rights and our policies regarding refunds and cancellations.

2. Understanding Our Service Model

2.1 Instantaneous Report Generation

Unlike traditional services where products are prepared over time, our numerology reports are generated automatically and instantly upon successful payment completion. The entire process—from payment confirmation to report delivery—occurs within seconds. This immediate generation and delivery is fundamental to how we operate and is a key feature of our service.

2.2 Personalized Reports

Each numerology report is uniquely personalized based on specific information you provide (name, date of birth, time of birth, and other details). Once the report is generated using your personal data, it is your exclusive property and has been customized specifically for you.

2.3 Non-Reversible Process

Because reports are generated instantly and are uniquely personalized to your information, the service cannot be "undone" or reversed once payment is completed and processing begins. There is no functional equivalent to canceling an order before shipment, as would be possible with physical goods.

Key Principle: Our service is unique because it is immediate, automated, and personalized. Once payment is confirmed, your report is generated and delivered within seconds. This delivery mechanism is different from traditional commerce and forms the basis of our refund policy.

3. Cancellation Policy

3.1 No Cancellation After Payment

Because our reports are generated and delivered instantaneously upon payment completion, cancellation is not possible once payment has been processed. By the time you initiate contact to request cancellation, your report has already been generated and is available for download.

3.2 Pre-Payment Cancellation

If you wish to cancel your order, you must do so before submitting payment. Once you click the payment button and are directed to the Razorpay payment gateway, you are in the payment process. If you do not wish to proceed, simply close or exit the payment window before entering your payment information.

4. Refund Policy - When Refunds Are NOT Available

We do not provide refunds for the following circumstances, even if you request one:

Reason for Refund Request Refund Available? Explanation
Customer dislikes or is unsatisfied with the report NO Personal preference or satisfaction with content is not grounds for refund. Numerology reports are subjective interpretations provided for self-reflection.
Customer disagrees with the analysis or predictions NO Disagreement with content does not indicate a service failure. Reports are generated based on numerological principles and your input.
Customer expected different results or interpretations NO Unmet expectations about report content are not grounds for refund. We make no guarantees about specific insights or predictions.
Customer entered incorrect information and report is inaccurate NO You are responsible for the accuracy of information you provide. Inaccurate reports resulting from incorrect input are not our liability.
Customer changed their mind after purchase NO Buyer's remorse is not a valid reason for refund. Your purchase was intentional and the service has been delivered.
Customer found information online for free or elsewhere NO Our service provides personalized reports specifically generated for you. The existence of general information elsewhere does not entitle you to a refund.
Report does not match the customer's beliefs or life situation NO Compatibility between report content and your life circumstances is subjective. This does not constitute a service failure.
Customer desires a different report type after purchase NO If you purchased a different report type than intended, this is a choice error on your part, not a service failure.
Customer wants to change their personal information NO If your personal information has changed (such as a name change), you would need to purchase a new report with updated information.

Important: Numerology is a belief system and divination practice, not a science. Reports are generated for entertainment and self-reflection purposes. Disagreement with or dissatisfaction regarding the content, interpretations, or predictions does not indicate that our service has failed.

5. Refund Policy - When Refunds ARE Available

We recognize that legitimate service failures can occur. Refunds will be provided in the following circumstances:

Refund Scenario Refund Available? Process
Duplicate Payment (charged twice for same report) YES We will issue a refund for the duplicate charge within 5-7 business days after verification.
Technical Failure - Report Could Not Be Generated YES If our system failed to generate your report due to technical error, we will either regenerate the report or issue a refund at our discretion.
Technical Failure - Report Not Delivered YES If payment was successful but your report was not delivered and cannot be recovered after reasonable attempts, we will issue a refund.
Payment Charged But Service Not Provided YES If you were charged but received no report and the issue cannot be resolved by regenerating the report, a refund will be issued.

6. Refund Process and Conditions

6.1 Eligibility Assessment

To request a refund, you must:

  • Contact us within 30 days of your purchase using the contact information provided
  • Provide proof of payment (transaction ID or receipt from Razorpay)
  • Provide a clear explanation of the issue you experienced
  • Provide evidence supporting your claim (such as screenshots, error messages, or timestamps)

6.2 Investigation and Verification

When you submit a refund request, we will:

  • Investigate your claim to determine if it qualifies for a refund under this policy
  • Review transaction records and system logs related to your purchase
  • Verify whether your report was generated and delivered
  • Assess whether the issue resulted from technical failure on our part or user error

6.3 Communication

We will contact you within 7-10 business days regarding the status of your refund request. We may request additional information or clarification to properly investigate your claim.

6.4 Report Regeneration Option

In cases of technical failure where a report could not be generated or delivered, we reserve the right to regenerate and deliver the report instead of issuing a refund. This is our preferred resolution method for technical issues. A refund will only be issued if report regeneration is unsuccessful after reasonable attempts.

6.5 Refund Timeline

If a refund is approved and authorized:

  • We will initiate the refund to the original payment method within 7 business days
  • Razorpay will process the refund, which typically takes 5-10 business days depending on your bank
  • Total time from approval to receipt in your account: typically 10-20 business days
  • You will receive a refund confirmation email with your refund details and reference number

Refund Processing Note: Refunds are issued to the original payment method used for the purchase. Refund processing times are subject to Razorpay and your financial institution's policies. We are not responsible for delays caused by third-party payment processors or banks.

7. Fraudulent and Abusive Requests

7.1 Fraud Prevention

We reserve the right to refuse refund requests that appear to be fraudulent or part of a pattern of abuse. This includes:

  • Requests lacking legitimate explanation or supporting evidence
  • Multiple refund requests from the same user for non-qualifying reasons
  • Requests that contradict available transaction records or system logs
  • Requests filed after an unreasonable amount of time has passed
  • Requests that are clearly frivolous or made in bad faith

7.2 Chargeback and Dispute Proceedings

If you file a chargeback or payment dispute with your bank or credit card company without first attempting to resolve the matter through our refund process, we reserve the right to:

  • Defend against the chargeback through appropriate channels
  • Refuse future requests for refunds or service from you
  • Pursue legal remedies available under applicable law

8. Special Circumstances and Exceptions

8.1 Case-by-Case Review

While this policy outlines standard conditions for refunds, we may, at our sole discretion, consider refund requests in circumstances not explicitly covered by this policy. Any decision to grant a refund outside the stated policy will be made on a case-by-case basis and does not establish a precedent for future requests.

8.2 Goodwill Refunds

We may, at our sole discretion and as a matter of goodwill, approve refunds in circumstances where we determine that customer satisfaction or relationship preservation is important, even if the request does not strictly qualify under this policy. Such decisions are entirely discretionary and do not obligate us to grant similar refunds in future circumstances.

9. Changes to Refund Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will become effective upon posting to our Website. Your continued use of our services after policy changes constitutes your acceptance of the updated policy. However, refund requests submitted before a policy change will be evaluated under the policy in effect at the time of purchase.

10. Related Policies

Your use of our services is also governed by our Terms of Service and Privacy Policy. In the event of any conflict between these documents, the most restrictive provision will apply. Please review all policies before making a purchase.

11. Contact Information for Refund Requests

To submit a refund request or dispute, please contact us with the following information:

  • Your name and email address
  • Your transaction ID or Razorpay receipt number
  • The date of your purchase
  • A detailed explanation of the issue
  • Any supporting evidence (screenshots, error messages, etc.)

Numerology for Wealth
Email: contact@numerologyforwealth.in
Website: https://numerologyforwealth.in

11.1 Response Time

We aim to respond to all refund requests within 7-10 business days. During holidays or peak periods, response time may extend to 15 business days. You will receive communication via the email address associated with your purchase.

12. Dispute Resolution

If you are dissatisfied with our refund decision, you may:

  • Request reconsideration by providing additional information or evidence supporting your claim
  • Attempt to resolve the matter through discussion with our support team
  • File a formal complaint with the applicable regulatory authority in your jurisdiction
  • Pursue legal remedies available under applicable law

Policy Commitment: This Refund & Cancellation Policy is designed to be fair to both our customers and our business. We are committed to resolving legitimate service issues while protecting the integrity of our instantaneous, personalized service model.

13. Summary Table - Refund Eligibility

Quick reference guide for refund eligibility:

Scenario Refund Available?
Dissatisfied with report content NO
Disagree with analysis NO
Changed mind after purchase NO
Provided incorrect personal information NO
Expected different results NO
Charged twice (duplicate payment) YES
Technical failure - report not generated YES
Technical failure - report not delivered YES
Payment charged but service not provided YES

Final Note: By purchasing a numerology report from Numerology for Wealth, you acknowledge that you have read and understood this Refund & Cancellation Policy. You accept that our service model is based on instant, personalized report generation and that refunds are limited to cases of genuine technical failure or service non-delivery.